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The Citizen Call Center attached to the ‘FRIENDS’ Center at Thiruvananthapuram provides, over telephone, information relating to common citizens transaction.
The information provided would include,
1. Details of schemes, programmes, entitlements, welfare benefits etc.
Details of popular services such as ration card, driving license, building permit, employment registration etc.
2. Modalities of accessing such entitlements/benefits.
Procedures for accessing various kinds of certificates such as nativity, caste, transfer of residence etc.
The main features are
Information pertaining to departments like Revenue, Civil Supplies, Motor vehicles, Kerala State Electricity Board, Kerala Water Authority, Universities etc included in the project
Manned by people well versed with the relevant Acts, Rules and procedure
Full fledged data base with more than 2000 Government processes
Key search facilities incorporated in the software for speedy access
Operates from 9 am – 7 pm on all working days
Accessible from anywhere in the state (# 155300)
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